If I refresh the page, then I get the above error. This will essentially exit and re-launch the SophosNetFilter.exe process which is used for Web Protection/Control.ģ. Tamper Protection is off so I restart the service: This worked all is fine and I can repeat this. I switched the default search engine to DuckDuckGo just to see if Google was even significant. Launch Firefox, type something in the address bar to perform a search. Should work but you could try running the following sequence of commands in that admin PowrerShell prompt to see how far you get along the path, i.e.:ġ. Gc "C:\Programdata\Sophos\Sophos Network Threat Protection\logs\SophosNetFilter.log" -wait -tail 1 Running PowerShell as administrator and running the command: That could be Sophos tamper protection at play. Working each setting in Sophos Endpoint Agent then resetting and waiting an hour is not possible during my work day.ĭoes anyone have any suggestions? For working this Gmail hanging is irritating issue. (I can share the screenshots if that helps but they are just timeline value.)
After Windows Firewall, Ransomwear Detection, Safe Browsing, Network Threat Protection, Application Control, and Data Loss Prevention aspects / pieces "off" Gmail resumed working / flowing. I opened another new tab and tired Google search (it worked normally).ġ2. I opened a new tap and did YouTube (it worked normally). Once my Google Workspace Gmail started timing out, I worked other Google property websites.) I opened a new tap and tried Gmail (did not load). (prior Sophos Community noted "Trouble with google based websites using Firefox" issue so I worked that aspect. Gmail timeout issue appeared after about 60 minutes. Gmail running in the originally open Mozilla Firefox tab continued working normally with aspects / pieces enabled EXCEPT Application Control and Data Loss Prevention (did not re-enable when I signed out as Admin).ġ1. Sophos Endpoint Agent - I signed out as Admin to re-set / re-enable all the aspects / pieces.ġ0. However, I am unsure which aspect / piece is the issue.Ġ9. Sophos Endpoint Agent aspect(s) is/are the issue because when all but Deep Learning aspect / piece toggled "Off" and gmail resumed updates / working. retry for Gmail and the traffic resumed working / flowing.Ġ8. After half aspects / pieces "off" and not able to re-enable, I just cancelled / off to all aspects / pieces except Deep Learning.Ġ7. (I screwed up and no screenshot of half items.)Ġ6. I got to half the aspects turned off and still "No Joy". Hence, I could not work through items individually. I did this working through "off" but one cannot turn aspect / piece "on" after "off". I disabled different aspects / pieces and after each I would force Gmail to retry. Sophos Endpoint Agent - I signed in as Admin.Ġ5. opened and ran without issue and worked without issue.Ġ4. I opened another new tab and tired Google search (it worked normally).Ġ3.
I did screenshots periodically to document the timeline.Ġ2. I logged onto the existing Google Workspace Gmail. Close Firefox completely and restart is the option.)Ġ1.
(if user does not start Gmail quickly enough Gmail will not start. user must close Firefox completely then start again. Google Workspace Gmail stops updating / timeout message (#001) appears.Ġ2.
** Windows OS 10 Pro 64 bit patched to current (standard release channel)Ġ1. ** Mozilla Firefox 99.0.1 64 bit (standard release channel) ** Sophos Core Agent 2.20.13, Endpoint Advanced 10.8.11.4, Intercept X 2.0.24 (standard release channel) I have a three users who have trouble with Google Gmail based website while using Firefox.